Payment FAQ’s

Is ConveniencePay (CPay) a voluntary program?
Yes. When you continue to our Secure Payment Page, choose either Enroll me or Not today from the drop down list. In addition to helping us limit our environmental footprint, CPay Enrollment eliminates the need to re-enter information as future invoices come due & payable.

Is my payment information safe?
Yes. Your payment data is encrypted upon submission and stored on a secure server. No one, including our staff, has access to your sensitive payment information.

Is it safe to pay by ACH Debit (eCheck)?
Yes. ACH payments (eChecks) use the same secure network that financial institutions, businesses, and governments use to send and receive payments. No one has access to your data; making eChecks more secure than paper checks.
What proof of payment do I receive?
You receive automatic email confirmation of each payment provided you furnish a valid email address. In addition; our system maintains accurate records of all transactions. Transaction history is available when required.

What if I wish to cancel my enrollment in CPay?
You may discontinue your CPay Enrollment at anytime. Please provide notice by mail or email to the address posted on our Secure Payment Page, allowing us a minimum of ten (10) business days to update your customer record.

Can I change my payment method after enrollment?
Yes. Please contact us by phone at [insert company phone] to change your payment method. Note: It is unwise to send card and/or checking account information by email.